Please see Terms & Conditions – Section 4 Terms of Payment for further details.

If you have to cancel the course, the following charges will apply:

• More than 14 working days’ notice prior to first day of course – No charge 
• Less than 14  working days’ notice given prior to first day of course – 100% charge

1. One candidate can be substituted for another at any time prior to the course date, no fee will be charged.

2. If you do not attend a course, and have not previously informed us, the full course fee remains payable. 

3. Company Bookings – If we have issued an invoice for your training and you cancel your course within 14 working days – The invoice will remain payable. (If you have been invoiced for the training but you have not sent a completed booking form back to Portull, the invoice amount will still remain payable). 

4. Private Bookings – All deposits are non refundable. If you make a deposit payment or payment in full and you do not attend your course/cancel your course less than 14 working days of the first day of the course, your payment will be forfeited.

We reserve the right to cancel any course if there are insufficient numbers to run a viable course. In these circumstances, you will be given as much notice as possible and given the option to transfer to another course date, or a full refund of any fees paid.